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Kindly send us the following information for analysis: 1. Follow all prompts until you arrive at main menu 5. This will generate the hijackthis logfile and another window should appear in a form a text file. Please reply to this email and attach the logfiles Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products. - Type %temp% For Windows Vista - On the search box above the Start / Windows Orb button. Perform another update Internet Security - Trend Micro Internet Security Click on Update Now button Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products. Thank you for contacting Trend Micro Technical Support. I have carefully read your email and I understand that you have a problem updating your program. Please let me know if I was able to address all of your concerns.
Click on this link to go to download Hijackthis_v2: You can visit knowledge base web site at this link: Please let me know if I was able to answer all of your inquiries. You can visit knowledge base web site at this link: I hope the information I have provided help fix the problem that you are experiencing. Consumer Support Team Trend Labs HQ, Trend Micro Incorporated1/12-Hello Paula, I have followed your directions that were included in your last email. It will not give me the problem now, it just says "unable to fix". Date: Mon, 0800 From: [email protected]: [SR #:1-122087265] RE: [RCC: US] Solution Bank - Question TO : [email protected]*********************** Warning: Your file, tis_160_win_en_patch_sffnup1645.zip/tis_160_win_en_patch_sffnup1645/tis_160_win_en_patch_sffnup1645.exe, is password-protected. If I misunderstood your concern/s, please feel free in replying to this email with more information regarding your inquiry. If not, kindly reply to this email with any clarification that you would like to make and we will gladly provide the answers for you. Best Regards, Paula Legaspi Consumer Support Team Trend Labs HQ, Trend Micro Incorporated12/24-Problem Description : I cannot update Trend Micro or find out about vulnerabilities on my computer because Trend Micro says my computer cannot connect to the internet.
Should you have further concerns, please do not hesitate in sending us an e-mail. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. Best Regards, Best Regards, Kristine Torreno Consumer Support Team Trend Labs HQ, Trend Micro Incorporated In order for us to have a history of our correspondence, please do not delete the subject and the contents of this email. We appreciate your patience and cooperation on this matter. Kindly download the patch (file) attached to this email and extract the file to install. Download attached file: tis_160_win_en_patch_sffnup16452. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. Obviously my computer can connect to the internet because I'm emailing you about my problem.
1/29Dear Czerny, I appreciate that you are trying to help. A window will appear, FOR INTERNET EXPLORER 6 - Click on Delete Cookies button and click ok on the prompt. Should you have further concerns, please do not hesitate in sending us an e-mail. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. I have been using the internet from my computer all day. So I have done all that they have asked and I still can't do anything.
Please wait forty-five minutes before trying again." Here are my emails to Trend Micro and their responses...1/30Dear , A pleasant day to you! Back up patchw32and ciussi32-Click Start - My Computer or Computer in Windows Vista -Open Local disk C: Go to \Program Files\Trend Micro\Internet Security-Copy the files patchw32and ciussi32and paste to Desktop -Delete patchw32and ciussi32from C:\Program Files\Trend Micro\Internet Security C. Double-click tis_160_win_en_patch_sffnup1645and follow the prompts to install the patch.
Thank you for contacting Trend Micro Technical Support. After downloading, close all windows and double-click on Hijackthis_v2 4. Start All TIS Modules -Double click on My computer/Computer on the desktop -Double click on drive C: -Double click on Program Files folder -Double click on Trend Micro folder -Double click on Internet Security folder -Double click on -Click on Start All Components D. After install, restart your computer and check again if you still have the same problem downloading updates.
According to Microsoft, its latest operating system Windows 10 introduces fresh ways to read, write, store, and share information.Unfortunately you must read all of the emails I have sent to Trend Micro to understand my problem. In fact, I am emailing you right now from my computer directly after trying your link below. - Click on Delete Files and check on the Delete Offline Content and click Ok on the prompt. - A window will appear click on the last button which has the Delete All Internet Files. they referred me here and told me to click the "Analyze this" button and post the log file from hijackthis and ask you guys what I should do.My problem does not lie with an internet connection because I am able to send and receive emails as well as surf the internet. For some reason Trend Micro will not update on my computer and is saying that I have no internet connection. I am beginning to believe that buying a Trend Micro product is a huge waste of my time and money. The problem is that there is nothing that says log file for me to copy and paste..i just don't know enough about computers to try and figure it out. - John (my website: )**If you need a more detailed explanation, please ask for it. ** If I haven't replied in 48 hours, please send me a message.I recommended it to countless friends and family members. I would like to have a solution, that works, to my problem and look forward to hearing from you next. Click on the Un Install button again when asked if you want to continue with the uninstallation. If the eye problems get worse suddenly, I may not be able to respond.Date: Tue, 0800 From: [email protected]: RE: [SR #:1-122087265] RE: [RCC: US] Solution Bank - Question TO :[email protected]: Dear Katherine, Greetings! Note: If a message appears asking you to delete quarantined files, click Yes to proceed with the uninstallation 10. If that's the case and help is needed, please PM a staff member for assistance. OK so this has been going on for over a month now and Trend Micro can't give me any answers!